Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@mindworkgames.net or log in directly to your account: https://shopify.com/27969454219/account

Cost of shipping for Return are not covered by MINDWORK GAMES SRLS; ALL the costs for return shipping are upon Customer.

EU Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days of delivery of the last item in your order, without having to provide any reason. This deadline is extended if it falls on a Saturday, Sunday, or public holiday.

To exercise your right of withdrawal, you must inform us of your decision before the deadline expires, by contacting us at orders@mindworkgames.net or through your account: https://shopify.com/27969454219/account

Once withdrawal is notified, you have 14 days to return the items. Return shipping costs are at your expense, unless otherwise stated. We will refund the price of the items and the original standard shipping costs within 14 days of receiving the returned goods, using the same original payment method.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products or special-order items, and personal care products. We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, the refund will be processed automatically to your original payment method. Please note that your bank or credit card company may take some time to process and post the refund.